FREQUENTLY ASKED QUESTIONS
Yes, you will receive the same product that you see in the image in the presentation.
The sales receipt will be sent to the box with which the user registered. If you don’t see it in your inbox, check spam.
REFUND AND RETURNS POLICY
Return Policy:
The product must not be tinted, opened, or used. The customer can return it in person to the Warehouse or via shipping (shipping cost is on them).
For more information, please refer to our Return Policy.
Returns:
No Merchandise may be returned after 10 days after delivery. In the event of a color error a replacement will be considered only if products remain unused and are returned within 10 days of delivery. Returns must be unused & without color. A 15% restocking charge will apply. Returns must be shipped prepaid by customer. No returns or cancellations on tinted products or pallet rates.
Refunds:
All workshops are non-refundable. However, in the case of student cancellation, Novacolor Italian Finishes CA Online Store may honor a store credit. Novacolor Italian Finishes CA Online Store is not responsible for fees or other accommodation booking costs if a cancellation occurs.
Yes, new products are constantly being introduced.
All online orders will be shipped via FEDEX within 2-4 working days.
All orders are delivered within 7 working days. Please note that we cannot deliver to P.O. Boxes.
We deliver within the USA only however if you would like to place an international order, please email us at [email protected].
.
